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NOTE: DO NOT SEND YOUR PASSPORT, APPLICATION OR ANY SUPPORTING DOCUMENTS TO THE LOCKBOX; only mail your payment. Passports should ONLY be mailed to the VACs.


We value your feedback! Our VAC Staff is committed to providing excellent customer service to all applicants. If you have any feedback, comments or complaints, you can email our Quality Assurance Team at feedback@csc-cvac.com, providing your VAC location, date of service and detailed comments. We want to provide the best service possible, so let us know what you think. Thank you!

Please note that if you have questions about the application process or your individual application, please use the VAC’s email address located in the “Application Centres” section on the left.

Please note that sending personal information via email is at the user's own risk.

Please email feedback@csc-cvac.com if your passport/application has been lost or misplaced during or after the time your application was being processed at the VAC.

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